TERMS & CONDITIONS

Age restrictions

The sale of alcoholic beverages to persons under the age of 18 is prohibited. Every customer is obliged to present a document proving his/her legal age at the request of the delivery person.

•  

•  We deliver via the GLS Croatia d.o.o. delivery service. on the territory of the entire Republic of Croatia. The delivery time is a maximum of seven working days upon receipt of payment, and in most cases within 24 hours. Delivery is free for orders over 100 EUR. For orders less than EUR 100, the delivery price is EUR 5.97 (VAT included). The stated price refers to one bottle of Keliro products. For the area of ​​the city of Zagreb, delivery is within 2 working days. We deliver on weekdays no later than 4 p.m., and deliveries are also possible on Saturdays until 1 p.m.

•  We have recently been delivering to European Union countries, the cost of delivery is €10 per bottle.

​

The user can unilaterally terminate the Agreement within 14 (fourteen) days without giving a reason. The User does not have the right to unilaterally terminate the Agreement:

​

•  if the service has been fully fulfilled for him, and the fulfillment began with his explicit prior consent and with his confirmation that he is aware of the fact that he will lose the right to unilaterally terminate the Agreement if the service is fully fulfilled;

•  if the subject of the Agreement is sealed goods that are not suitable for return due to health or hygiene reasons, and were unsealed after delivery;

•  if the subject of the Contract is goods which, due to their nature, are inseparably mixed with other things after delivery;

•  if the subject of the contract is a product or service, the price of which depends on changes in the financial market that are beyond the influence of the Seller, and which may occur during the duration of the Buyer's right to unilaterally terminate the contract;

•  if the subject of the contract is a product that is made according to the Customer's specification or that is clearly adapted to the Customer;

•  if the subject of the contract is the delivery of alcoholic beverages, the price of which is agreed upon at the time of signing the contract, and the delivery can only take place after 30 days, if the price depends on changes in the market that are beyond the influence of the Seller;

•  if more than half of the product was consumed when the product was found to be defective.

​

​

In order for the user to exercise the right to unilaterally terminate the Agreement, he must notify Danuvius Consulting d.o.o. about your decision to unilaterally terminate the Agreement before the expiration of the term, by an unequivocal statement sent by post (to Danuvius Consulting d.o.o., Vijeća Europe 95, 32 000, Vukovar) or by e-mail to keliro@keliro.eu, in which you will state your first and last name, address, phone number, fax or e-mail address.

The deadline for unilateral termination of the Agreement is 14 (fourteen) days from the day when the goods that are the subject of the Agreement were handed over to the user or a third person designated by the user, who is not the carrier, or, in the case of a service, from the conclusion of the Agreement.

If the user unilaterally terminates the Agreement, he will be refunded the funds received from him, including delivery costs, without delay, and no later than within 14 (fourteen) days from the day when Danuvius Consulting d.o.o., i.e. keliro@keliro.eu receives the user's decision to unilaterally terminate the Agreement, unless the user has chosen another type of delivery, which is not the cheapest standard delivery offered. The refund will be made in the same way the user made the payment. In the event that the user agrees to another way of returning the paid amount, he does not bear any costs in relation to the return. Refund Danuvius Consulting d.o.o. can execute only after the goods have been returned to him.

The user is obliged to hand over the goods or send them to the address of Danuvius Consulting d.o.o., Vijeća Europe 95, 32 000, Vukovar, without undue delay, and in any case no later than within 14 (fourteen) days from the day when Danuvius Consulting d.o.o., or keliro@ to keliro.eu, sent his decision on the unilateral termination of the Agreement. The user bears the direct costs of returning the goods. Before terminating the Agreement, the user is requested to call the phone number +385992999519 or contact keliro@keliro.eu in order to have the procedure for returning the goods explained to him.

​

​

​

The user is obliged to hand over the goods or send them to the address of Danuvius Consulting  d.o.o., Vijeća Europe 95, 32 000, Vukovar, without undue delay, and in any case no later than within 14 (fourteen) days from the day when Danuvius Consulting d.o.o., or keliro@ to keliro.eu, sent his decision on the unilateral termination of the Agreement. The user bears the direct costs of returning the goods. Before terminating the Agreement, the user is requested to call the phone number +385992999519 or contact keliro@keliro.eu in order to have the procedure for returning the goods explained to him.

According to Article 77, paragraph 5 of the Law on Consumer Protection, the user is responsible for any decrease in the value of the goods that is the result of handling the goods, except for that which was necessary to determine the nature, characteristics and functionality of the goods. In case of damage to the original packaging, the refund amount will be reduced by a percentage corresponding to the value of the goods. In this case, the user will be informed of the amount by which the refund will be reduced.

If, at the user's request, the execution of the service began during the term for unilateral termination of the Agreement, the user is obliged to pay Danuvius Consulting d.o.o. an amount that is proportional to what was delivered by the time the user informed Danuvius Consulting d.o.o. on unilateral termination of the Agreement.
You can find complete information related to the buyer's right to unilateral termination of the contract at this link: Consumer Protection Act.

​

​

Refund

If by chance it happens that the goods you paid for are currently not in stock for some reason, we will refund the funds within 24 hours. If necessary, we will also contact you if you want the rest of the order to be sent. We will try to update the offer daily so that if something is not available, it will be blocked for ordering so that the possibility of omission is minimal.
Errors are possible in the pricing system. In this case, the seller is not obliged to deliver the specified products at a product price so low that the customer knows or should have known that it is a mistake and not the real price of the product.
Product images are symbolic and the year on the product label may differ from the year currently available and stated in the product specification.

Consumer complaint

Please send all possible objections in writing and we will respond to them as soon as possible. The address is: Danuvius Consulting d.o.o., Vijeća Europe 95, 32 000, Vukovar
We also ask you to inspect the goods when you pick them up, because we will not be able to accept subsequent complaints.
For any additional questions, feel free to contact us.

Privacy statement

Danuvius Consulting d.o.o. undertakes to provide protection to customers' personal data, in such a way that it collects only necessary, basic data about customers/users that are necessary for the fulfillment of our obligations; informs customers about the way the collected data is used, regularly gives customers a choice about the use of their data, including the ability to decide whether or not they want their name removed from lists used for marketing campaigns.
All user data is strictly kept and is available only to employees who need this data to perform their work. All employees of Danuvius Consulting d.o.o. and business partners are responsible for respecting the principles of privacy protection.

​

​

​

​